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Cannot Open Sophos Enterprise Console

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Error 0x80004005: Unspecified error This article provides more information about possible errors you may find in the Windows Event log that are attributed to the above symptoms and what to do If the User Account Control (UAC) prompt appears click 'Yes' to acknowledge the action. BAlfson 0 22 Feb 2016 9:50 PM In reply to LianneGaunt: The DNS server in SBS is the full Microsoft version. Every comment submitted here is read (by a human) but we do not reply to specific technical questions. his comment is here

Therefore select the 'Configure Updating...' option from the menu, move to the 'Logging' tab and select the 'View Log File' button. This file records all actions made when Sophos AutoUpdate attempts to establish a network/Internet connection and perform an update. its 4.5.1.0There is no sophos folder inside the roaming folder.Andy:45091 QC 0 18 Nov 2013 3:14 PM Hello Andy,4.5.1.0 - There is no sophos folder inside the roaming folderEw!!! Confirm what the password is and then re-enter it into either the central policy or 'Configure Updating' option on the workstation. check it out

Cannot Open Sophos Enterprise Console

In the example above a console 4.5 management service is pointing to a SOPHOS4 database rather than a SOPHOS45 database. On Windows Server 2003 / 2008 make the domain user a member of: Distributed COM Users Sophos Console Administrators Sophos DB Users (if you want access to Enterprise Console reporting). Check the log for more information (e.g., the line 'Could not add a connection...' which is mentioned above).

The wrong SQL instance is specified in the connection string. ERROR: Download of [component] failed from server [updating address] Cause The updating address currently set is incorrect or cannot be reached. To open the ALC.log file: Right-click the Sophos shield. Cause See KBA 113946.

The extracted installer can typically be found in the location: 'C:\sec_[Version]\ServerInstaller\setup.exe'. Cannot Open Sophos Enterprise Console Dcom If the database does not exist in the SQL instance you need to create it either by running the installer or running the scripts. Skip step two below if following this instruction. https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/139/installed-new-enterprise-console-now-it-denies-me-access What steps did you take before that?

You can then use the table below to identify the cause and resolution. Article appears in the following topics Endpoint Security and Control Endpoint Security and Control > Management Endpoint Security and Control > Management > Enterprise Console Endpoint Security and Control > Management I'm puzzled as the failure to access AD seems to take the management server connection with it. Cause AutoUpdate is not currently configured.

Cannot Open Sophos Enterprise Console Dcom

You should now be able to open the Console Note: There is a known issue where launching the console as a user who inherits membership of the Sophos Full Administrators group https://community.sophos.com/products/xg-firewall/f/authentication/75309/ad-server-added-and-enabled-but-can-t-import-groups-or-login-with-a-user or “Sophos Full Administrators” if you will, to delegate access rights to others. In previous versions you either had access to Enterprise Console and all groups or you did not.  This was Cannot Open Sophos Enterprise Console The username is incorrect. Another cause is that file and printer sharing is disabled on the endpoint computer.

Click the user 'Everyone'. this content Look down the Message column until you see the following text: *************** Sophos AutoUpdate started *************** Once you have located the first mention of the text shown above (from the top Note: The error can also occur if the the User is a Domain User but the Domain Controller cannot be accessed. Determine your database account.

Check the user Check to see if the user attempting to run the remote console is a member of the Sophos Console Administrators group on the management server computer. Ensure the launching user is a direct member of the group. If no other information can be found check: the computer is fully connected to the network (i.e., can ping the server no firewalls or proxies are blocking connection that the workstation http://mediastartpage.com/cannot-open/blackberry-cannot-open-attachments.html Things to consider are firewalls or proxies blocking connections or if, for example, the update address is shared via IIS mime types and port numbers have to be correct.

Follow this guide Luk AdamBlunt 0 6 Mar 2016 12:08 PM In reply to lferrara: Was following this guide originally But will try installing the STA suite on the server when Select the 'Sophos Anti-Virus' component and uninstall it. What to do Ensure that the database the management service is pointing to is correct and has been successfully updated with the old data if this was an upgrade.

Setup usually offers only Modify, Repair or Remove.  Or did you uninstall first?If you did uninstall and the user SophosUpdateMgr exists try selecting "existing user" ( does it ask whether you

A known problem with GPOs is where the 'Users' group is added to theRestricted Groups Policy. Cannot start Enterprise Console
Only members of the Sophos Console Administrators group on [computer_name] are allowed to run the Sophos Enterprise Console.
Sophos Enterprise Console is unable to recover Note: The square brackets are required. Could not add a connection to server [updating address]; user [domain\account name]; Windows error 87 Cause The connection to the update location is being blocked.

Type the following command to confirm your account is now recognized as a member of the group: net localgroup sophosadministrator The command will list the current user accounts and should show AdamBlunt 0 6 Mar 2016 4:16 PM In reply to lferrara: Got the STAS suite installed and configured it per the guide but the service wont start saying 'login failure' This No local firewalls are blocking the connection. check over here When did it stop working or when did it work last?

One thing about Small Business Server is that creating new A records results in the .internal extension. If the database does not exist in the SQL instance you need to create it either by running the installer or running the scripts. The database account does not have sufficient rights to access the database. E.g. 'C:\sec_52\ServerInstaller\setup.exe'.

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